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Incident Commander / Controller

Nationally recognised units of competency


Teaches the skills to gather information about incidents, minimise incident escalation, allocate resources and assets, plan tactical responses, communicate with incident response teams and interact with external agencies.

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Working with our partners in industry, Pinnacle Safety and Training developed our exciting new Incident Commander / Controller training in 2017. Other, similar courses available are deemed “non-current” by the Australian VET regulator. Our course is mapped against current nationally recognised units of competency and specifically contextualised to meet the needs of industry in Australia.

Course Details


Participants who are deemed competent will receive a Statement of Attainment recognised under the Australian Qualifications Framework. This certification is nationally recognised. The Statement is issued by Pinnacle Safety and Training (RTO 40496).

National units of competency:

  • Skillset PMASS00020 - Incident response commander
    • PMAOMIR320 - Manage incident response information
    • PMAOMIR418 - Coordinate incident response
    • PMAOMIR444 - Develop incident containment tactics
    • PMAWHS310 - Investigate incidents
    • PMAWHS511 - Manage emergency incidents


Three days plus e-Learning.

This course is delivered in two parts:

1. Three days of face-to-face training, issuing:

  • PMAOMIR444 Develop incident containment tactics
  • PMAOMIR418 Coordinate incident response
  • PMAWHS511 Manage emergency incidents

2. Two e-Learning modules*, issuing:

  • PMAOMIR320 Manage incident response information
  • PMAWHS310 Investigate incidents


Course Overview

This nationally recognised training course applies to Incident Control Centre team members, personnel in incident command/control roles, or similar roles who are required to minimise the escalation of incidents, allocate resources and assets, plan tactical responses, communicate with the incident response team, interact with external agencies required to assist with the incident, and gather information about the incident.

Delivery Options:

This course can be contexualised to site specific facilities and “real life” incidents. Where sites are suitable, a “live response” can be arranged within a controlled environment.

Course Outline

The key areas covered by this course include:

  • Australian Standards and relevant regulations and legislation
  • Risk assessment and hazard elimination
  • Applying the responsibilities of a Commander/Controller
  • Controlling communication under pressure
  • Team leadership and rapid decision making
  • Managing incident response information
  • Developing and enacting an incident action plan
  • Developing incident containment tactics
  • Managing emergency incidents
  • How to coordinate and communicate with external emergency response personnel

Course Inclusions

  • Training conducted by an experienced emergency response commander/controller with strong knowledge of relevant legislation and Australian Standards
  • Practical hands-on training

Each Trainee Must Provide

Participants must:

  • * Complete and achieve competency in the face-to-face component before they are enrolled into the e-Learning component.
  • Be at least 18 years of age
  • Have at least a Year 10 level of numeracy, literacy and communication skills
  • Have the ability to read and write English
  • Arrive in suitable attire, including long pants and closed-in shoes.

The presenter, David, was fantastic. He is very patient, experienced and knowledgable and encouraged plenty of interaction from the students. He gets 11 out of 10.

Ian P. - Malvern East, VIC

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