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ICAM Lead Investigator Training

Nationally recognised units of competency

Face to Face

Building on Pinnacle’s ICAM Facilitator course, our Lead Investigator program is designed specifically for anyone who will be leading an incident investigation team, which may include supervisors, safety representatives, managers, safety officers, union officials and inspectors etc.

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View ICAM Facilitator Course
What are the ICAM levels?

Level 1 = ICAM Facilitator (learn more)

Level 2 = ICAM Lead Investigator (this course)

Course Dates

Location (South East) Start Date Places Left
Melbourne - Braeside Tue, Feb 27, 2024 (7:30am)
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Melbourne - Braeside Tue, Mar 26, 2024 (7:30am)
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Melbourne - Braeside Mon, Apr 22, 2024 (7:30am)
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Melbourne - Braeside Mon, May 20, 2024 (7:30am)
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Melbourne - Braeside Mon, Jun 17, 2024 (7:30am)
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Melbourne - Braeside Mon, Jul 15, 2024 (7:30am)
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Melbourne - Braeside Thu, Aug 08, 2024 (7:30am)
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Course Details


Participants who are deemed competent will receive a Statement of Attainment which is recognised under the Australian Qualifications Framework. This certification is nationally recognised. The Statement is issued by Pinnacle Safety and Training (RTO 40496).

National units of competency:

  • RIIWHS301E - Conduct safety and health investigations
  • BSBWHS515 - Lead initial response to and investigate WHS incidents

Course Duration

2 days (approximately 8 hours per day)

Format Options

Option 1 - Face-To-Face

  • 2 days - approximately 8 hours per day

Option 2 - Virtual Classroom (‘Zoom’-style trainer-facilitated online session)

  • 2 days - approximately 8 hours per day


Course Overview

ICAM stands for Incident Cause Analysis Method. ICAM is an investigation methodology for use in a whole range of industries including aviation, transport, mining, rail, security and health and draws on the work of Professor James Reason.

This ICAM Lead Investigator course has been developed to extend the knowledge and skills gained in Pinnacle’s ICAM Facilitator course, and is also suitable for those with existing real-world experience in incident investigations in the workplace, or prior ICAM training.

This course is designed to cover incident investigation concepts including:

  • The six step incident investigation procedure
  • 5 ‘Whys’
  • Timeline
  • PEEPO Data Collection Matrix (People, Equipment, Environment, Procedures and Organisation)
  • The four occurrence causal factor elements including Absent/Failed Defences, Individual/Team Actions, Task/Environment Factors and Organisational Factors.

Course Outline

  • The legal requirements applicable to accident and incident investigation
  • Reporting and investigation forms
  • Identifying causative factors for accidents and incidents using accident causation models
  • Investigating accidents and incidents
  • Interviewing witnesses and take statements
  • Preparing reports on an accident or incident
  • Requirements for accident and incident reporting

Choosing Your ICAM Course

Course Inclusions

  • Training conducted by an experienced ICAM Lead Investigator with strong background in on-site incident investigation
  • Advice on implementing ICAM methodology in your particular workplace

What is a "Virtual Classroom"?

​A Virtual Classroom is an online learning environment that allows for live interaction (audio and video) between a trainer and their participants as they are participating in learning and assessment activities.

Face-To-Face (In-Person) or Virtual Classroom?

A number of important factors must be considered in determining which delivery format may be right for you. These include (but aren’t limited to):

  • Computer hardware, peripherals and environment
    • Do you have a modern laptop or desktop computer?
    • Can you ensure you are in a quiet room for the duration of your sessions?
    • Do you have a headset or headphones with a microphone (such as those supplied with mobile phones) compatible with your computer?
    • Do you have a webcam?
    • Do you have a reliable and fast internet connection suitable for streaming video?

If the answer to any of the above questions is “no”, we recommend attending one of our face-to-face sessions. Participants who elect to undertake their training via Virtual Classroom must agree with all terms and conditions pertaining to this mode of delivery.

Computer Literacy

While in class (either in-person or via Virtual Classroom), you will research, prepare and submit your assessments through the Learning Management System (LMS), Moodle. You will spend time researching online, developing procedures and completing quizzes and long answer questions.

This program is only recommended to those with a strong level of computer literacy.

Bring Your Own IT Equipment


  • Participants must provide their own laptop computer (with wireless internet capabilities)

Optional but highly recommended

  • Wireless mouse and keyboard (improves ergonomics and speed)
  • A second screen/monitor (improves ability to perform research)

Virtual Classroom participants must also have a headset or headphones with a microphone (such as those supplied with mobile phones) compatible with their computer.

To be successful in this course you need to:

  • a) Have completed Pinnacle’s ICAM Facilitator course, or
  • b) Have existing real-world experience in incident investigations in the workplace, or
  • c) Have undertaken prior ICAM training.

  • Be at least 18 years of age
  • Have at least a Year 12 level of numeracy, literacy and communication skills
  • Have the ability to read and write English. If English is a second language, you will need to complete a language, literacy and numeracy (LLN) questionnaire. Contact us to discuss.
  • Provide your own laptop computer (with wireless internet capabilities) for the duration of the course
  • Use a device that meets the minimum System Requirements of Pinnacle’s e-Learning system (we officially support and recommend modern desktop or laptop computers running Google Chrome web browser).
  • Have a strong level of computer literacy skills. Your assignments will be completed on a computer, and if you do not have a suitable level of computer experience, you will not be able to complete the course in the timeframe allotted
  • Be confident navigating with web browsers
  • Have the skills to compile electronic documents using software applications (word processing)
  • Be able to conduct research and present information
  • Agree with all terms and conditions of your enrolment

For our public (face-to-face) courses at our purpose built training facility trainees must provide:

  • Transport
  • Lunch
  • Appropriate clothing, closed-in footwear

It was great, I don’t think you could make it any better.

Susan B. - Capertee, NSW

Public Course Participant Asbestos Awareness